Refund and Returns Policy
1. Return Window
- DOA (Dead on Arrival): You have 48 hours from the date of delivery to contact us and initiate a return for faulty or damaged items.
- Other Returns: After the 48-hour DOA period, we may refuse returns or charge a restocking fee at our discretion.
2. Return Conditions
- We accept returns for faulty items only.
- We DO NOT accept returns for change of mind or incorrect fit/suitability of the product for your model vehicle.
- Items must be returned in their original condition, unused, and with all original packaging and tags.
3. Return Process
- Contact us immediately at office@rmsperformance.com.au or (08) 7225 2564 to initiate a return and seek approval.
- We will assess if the product is faulty or suitable for return
- We may sometimes need approval form the supplier of the product before we can authorise your return.
- We may instruct you to return the product direct to the supplier/manufacturer if faulty.
- We will provide instructions on how to proceed with the return.
4. Refunds
- If a refund is approved and the product is not able to be repaired or substituted, it will be processed to the original payment method used for the purchase.
5. Return Shipping
- Return shipping costs are to be paid for by the customer unless approved by us prior to shipping.
- You may also return the item in person to our store in Cheltenham.
- We do not offer free collection of returned goods.
Need help?
Contact us at office@rmsperformance.com.au for questions related to refunds and returns.